Legal
Terms & Conditions
Last updated: 1 April 2026
1. Acceptance of Terms
By accessing or using the BetterMind4U website and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services
BetterMind4U provides mental health counselling and psychotherapy services through qualified therapists. Our services include individual therapy, couples therapy, child and adolescent therapy, group therapy, online/tele-therapy, and grief counselling. Therapy is not a substitute for emergency mental health or medical services. If you are in crisis, please contact a local emergency service or crisis helpline immediately.
3. Appointments & Cancellations
• Sessions must be booked in advance through our booking system. • Cancellations or rescheduling requests must be made at least 24 hours before the scheduled session. • Late cancellations (within 24 hours) may be subject to a cancellation fee of 50% of the session fee. • No-shows without prior notice will be charged the full session fee. • BetterMind4U reserves the right to cancel sessions due to therapist unavailability; full refunds will be issued in such cases.
4. Payment
All session fees are due at the time of booking. Payments are processed securely via Razorpay. We accept credit/debit cards, UPI, net banking, and major digital wallets. Session fees are subject to change. Confirmed bookings will not be affected by price changes.
5. Refund Policy
• Cancellations made 24+ hours in advance: Full refund issued within 5–7 business days. • Late cancellations (within 24 hours): 50% refund. • No-shows: No refund. • Technical issues preventing session completion: Session will be rescheduled at no additional charge.
6. Confidentiality
All therapy sessions and personal information shared are confidential. Exceptions apply only as described in our Privacy Policy. By using our services, you acknowledge and agree to these confidentiality practices.
7. Scope of Services
BetterMind4U provides counselling and psychotherapy. We do not provide: • Medical diagnoses or prescriptions • Emergency crisis intervention (please call emergency services) • Legal advice • Casework or advocacy services If clinical needs exceed the scope of our services, we will provide appropriate referrals.
8. User Conduct
Users agree to: • Provide accurate and truthful information during registration and booking • Treat therapists and staff with respect • Not record sessions without explicit written consent from the therapist • Not misuse the platform for any unlawful purpose
9. Intellectual Property
All content on the BetterMind4U website — including text, graphics, logos, and software — is the property of BetterMind4U and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.
10. Limitation of Liability
BetterMind4U shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the specific session in dispute.
11. Amendments
We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised Terms.
12. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.
13. Contact
For questions about these Terms: BetterMind4U bettermind4u.07@gmail.com