Legal

Last updated: 1 April 2026

1. Introduction

BetterMind4U ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following information: • Personal identification information (name, email address, phone number) • Health-related information you voluntarily share during booking or sessions • Payment details (processed securely via Razorpay; we do not store card details) • Technical data (IP address, browser type, pages visited) via cookies and analytics

3. How We Use Your Information

We use your information to: • Process and confirm appointment bookings • Send confirmation emails and WhatsApp notifications • Communicate with you about your sessions and account • Improve our website and services • Comply with applicable legal obligations We will never sell your personal data to third parties.

4. Confidentiality of Therapy Records

All information shared within therapy sessions is strictly confidential. Session notes and clinical records are stored securely and are accessible only to the treating therapist and authorised clinical supervisors. Exceptions to confidentiality exist only where: • There is an imminent risk of harm to you or others • We are legally required to disclose information by a court order • You have provided explicit written consent to share

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with: • Payment processors (Razorpay) for transaction processing • Email/notification services for booking confirmations • Legal authorities if required by law All third-party service providers are contractually bound to protect your data.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Clinical records are retained for a minimum of 7 years as required by applicable professional guidelines. You may request deletion of your non-clinical personal data at any time.

7. Your Rights

You have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data (subject to legal and clinical obligations) • Withdraw consent at any time • Lodge a complaint with the relevant data protection authority To exercise your rights, contact us at hello@therapynest.in.

8. Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality. We use Google Analytics (GA4) to understand how visitors use our site; this data is anonymised.

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) for all data transmission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: BetterMind4U Email: bettermind4u.07@gmail.com